Customer Speak
The kiosk nobody was watching
GO Carwash put an agent on its pay stations and membership conversions rose 54 percent. A case about attention.
Archive
Earlier articles
Latest Research
Half a billion hours: a year of video agents, by the numbers
Ninety million automated actions, one hundred thousand cases, two thousand agents built. What one platform's 2025 tally says about where the work actually is.
Agentic VMS
Milestone's pitch for AI in XProtect starts with where the training video came from
The Copenhagen VMS maker says its summarization and search tools were tuned on a 300,000-item library of customer video, gathered under fair-exchange agreements and anonymized before use. Summaries ship now; search arrives at the end of 2026.
Customer Speak
Seventeen sites from Florida to Virginia, and no camera bill
Tidewater Fleet Supply was losing inventory and could not find out how. Its IT director on a camera system that was network-only, kept going down, and would have cost $250 to $500 a lens to expand.
Engineering Corner
How a large vision model gets onto a box next to a camera
The models that win benchmarks assume a data-center GPU. The box behind a loading-dock camera has a 15-watt budget. Distillation, quantisation, and pruning are how one becomes the other, and a latency budget decides what stays behind.
Engineering Corner
A decision framework from a detective
Rish Gupta says every big call at Spot AI runs through one line of Sherlock Holmes. The same four steps are a sensible way to decide what a video agent is allowed to do on its own.
Retail
Why AP needs to think outside shoplifting
A retailer was missing $5 million in coffee. It turned up expiring in a distribution centre. Khris Hamlin of RILA on moving asset protection from cops-and-robbers to total retail loss.
Partner Speak
The camera company on the back of a football helmet
The Vienna Vikings ran out for their last regular-season game in August with spot.ai on their helmets. Fifteen days later they were champions of Europe.
Customer Speak
Hours of footage in five minutes, and a bumper that was already loose
Eureka College's police chief used to search video minute by minute. Now a visitor's damage claim is settled by working backwards from the gate, and the door system finally talks to the cameras.
Agentic VMS
Brivo's Eeva turns a sentence into a camera rule
The Eagle Eye VMS now takes a plain-English description of what to watch for, such as a worker without a safety vest, and starts sending notifications. No new hardware, and one integrator has it guarding EV charging cables.
Agentic VMS
Seventy percent of new business
Three LinkedIn posts from the CEO of Spot AI, thirteen months apart, track video agents from a hashtag on a record-quarter note to the reason the company rebuilt how it sells.
Agentic VMS
Three vendors now ship agents that file their own incident reports
Ambient.ai, Coram and Milestone have each put a report-writing step inside the video system. What they automate, and where the operator still signs, differs more than the press releases suggest.