The mandate widened, the team didn't
The argument Rish Gupta made to loss-prevention audiences this summer: retail asked its security teams to cover more stores, more footage and more kinds of incident, and gave them cameras that only watch.
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Retail
Why Spot AI is paying for a store that sells nothing
Video agents have to be tuned to each site, and a trade-show booth cannot show that. Spot AI has taken the Retail Zone at the SVIP Experience Center in Dallas-Fort Worth so buyers can watch the tuning happen on a floor that looks like theirs.
Three agents for the risks that cost the most: fire, cash, break-ins
A new class of agents that watch for a specific behaviour and its consequence, shipped in July 2026. What each one does, and the small interface change that matters more than it looks.
One loss-prevention director, twelve stores, 27 percent fewer incidents
Mike Wimpy used to feel like he was chasing his workday. Now, he says, everybody knows he is everywhere. What changed at McKeever Enterprise.
Five vehicles recovered in an hour
When the alarm went off at a Don Franklin dealership, the IT director had footage on responding officers' phones within four minutes. The auto group says it has since saved or recovered more than $1 million in assets.
A guard on a pole
Spot AI put a video agent on a mast with lights and a loudspeaker. Surveillance towers have looked like this for twenty years. What changed is that this one can tell a delivery driver from a thief, and speaks to each differently.
The kiosk nobody was watching
GO Carwash put an agent on its pay stations and membership conversions rose 54 percent. A case about attention.
Why AP needs to think outside shoplifting
A retailer was missing $5 million in coffee. It turned up expiring in a distribution centre. Khris Hamlin of RILA on moving asset protection from cops-and-robbers to total retail loss.
Three vendors now ship agents that file their own incident reports
Ambient.ai, Coram and Milestone have each put a report-writing step inside the video system. What they automate, and where the operator still signs, differs more than the press releases suggest.
Cash shrink from six percent to one
All Star Elite, an apparel retailer, cut cash shrink from 6 percent to 1 and halved investigation time. Then the store teams used the same cameras to decide where the Kobe jersey goes.
"I don't care about your security system," says your CFO
Tell finance a new system reduces incidents and watch their eyes glaze. Show them the black holes in the balance sheet and they sit up. Parker Miller on selling video AI internally.
Fifteen years looking for the bottleneck at the pay station
Glide Xpress studied fast-food drive-throughs trying to make its car washes faster. What finally showed it where cars stall was its own cameras.
