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In a Security Info Watch Q&A, Vikesh Khanna describes what the company means by agentic physical security, puts numbers on a ServiceNow deployment, and draws a line between automating alarm triage and automating a door lock.
The argument Rish Gupta made to loss-prevention audiences this summer: retail asked its security teams to cover more stores, more footage and more kinds of incident, and gave them cameras that only watch.
Wayne Transports runs 800 trucks out of yards the size of football fields. Its IT director on the damage nobody could explain, the LPR quote that did not fit the budget, and using cameras to back up the e-logs.
Staccato trusts its employees and does not search them. Its director of technology explains how the company validates that trust with the cameras it already owned, deployed in seven weeks.
Liberty-Perry School District in Indiana was losing footage to an unreliable recorder and losing hours to search. Its IT director on what a public district can afford, and who gets a login now.
Primex Farms ran a round-the-clock processing floor on a camera system that could only be watched from inside the building. What changed when the cameras started sending.
A self-storage operator with no one on site got an alert, sent it to the police, and the break-ins stopped after the arrest. How a small team watches more sites than it staffs.
Mike Wimpy used to feel like he was chasing his workday. Now, he says, everybody knows he is everywhere. What changed at McKeever Enterprise.
When the alarm went off at a Don Franklin dealership, the IT director had footage on responding officers' phones within four minutes. The auto group says it has since saved or recovered more than $1 million in assets.
A commercial real-estate firm with more than 25 assets considered ripping out every inherited camera system and standardising on one brand. It decided that would not have fixed anything.
Athens Area School District covers 178 square miles of Pennsylvania. Its IT director used to be the person called for every clip. What changed, and how a vape sensor got a camera.
GO Carwash put an agent on its pay stations and membership conversions rose 54 percent. A case about attention.
Tidewater Fleet Supply was losing inventory and could not find out how. Its IT director on a camera system that was network-only, kept going down, and would have cost $250 to $500 a lens to expand.
Rish Gupta says every big call at Spot AI runs through one line of Sherlock Holmes. The same four steps are a sensible way to decide what a video agent is allowed to do on its own.
A retailer was missing $5 million in coffee. It turned up expiring in a distribution centre. Khris Hamlin of RILA on moving asset protection from cops-and-robbers to total retail loss.
Eureka College's police chief used to search video minute by minute. Now a visitor's damage claim is settled by working backwards from the gate, and the door system finally talks to the cameras.
Whether the model runs in the building or in someone else's data center is now a procurement gate. In the sales calls it was raised by a meat plant, a clinic, a laundromat chain, an integrator in Nigeria and a telecom reading the EU AI Act.
The YMCA of Greater Richmond rolled cameras across its branches faster than most organisations finish a pilot. The reason it stuck was Active Directory.
All Star Elite, an apparel retailer, cut cash shrink from 6 percent to 1 and halved investigation time. Then the store teams used the same cameras to decide where the Kobe jersey goes.
Silver Bay Seafoods replaced a patchwork of plant camera systems with one. The IT director's account covers production lines, food-safety audits, and the abandoned cars that kept turning up on the ferry.
The inbound email has changed shape. It now arrives as a numbered list: false-positive governance, human-in-the-loop, auditability, on-prem options, validation paperwork, and a pilot whose length the buyer has already decided.
Cambridge, Maryland, could not get replacement parts for its old camera system. It kept its cameras, changed the software, and says it saved $10,000 and cut two-hour searches to half a minute.
Ohi runs five warehouses for two-hour delivery. Founder Ben Jones says video is the first system he sets up at each new site.
One safety director for a million square feet running three shifts. Kevin, director of safety at Unique Industries, on what changed when the cameras started covering the hours he could not.
Ask an advisor why monitoring customers leave and the answer is a camera that stayed dark for a week. The support queue and one 82-second clip say the same thing.
The Nashville Rescue Mission's old camera server let five people log in at once. Its IT manager on why the shelter switched, and why the deciding features were price and thumbnails.
Glide Xpress studied fast-food drive-throughs trying to make its car washes faster. What finally showed it where cars stall was its own cameras.
