Customer Speak
Cash shrink from six percent to one
All Star Elite, an apparel retailer, cut cash shrink from 6 percent to 1 and halved investigation time. Then the store teams used the same cameras to decide where the Kobe jersey goes.
Archive
Earlier articles
Customer Speak
Two million pounds of fish a day, one login
Silver Bay Seafoods replaced a patchwork of plant camera systems with one. The IT director's account covers production lines, food-safety audits, and the abandoned cars that kept turning up on the ferry.
Customer Speak
What buyers ask before they buy a video agent
The inbound email has changed shape. It now arrives as a numbered list: false-positive governance, human-in-the-loop, auditability, on-prem options, validation paperwork, and a pilot whose length the buyer has already decided.
Partner Speak
The integrator becomes the AI implementer
In March 2026 Spot AI stopped selling direct and put $2 million of equity on the table for partners. It is betting that the integrators who pull cable today will be the ones tuning agents on site.
Data Centers
The data center is built on camera, then run on it
A hyperscale site is a construction project for a year and a half, then a locked box for twenty. Cameras now measure the poured concrete, catch the missing hard hat, spot the loiterer at the fence and watch the cage door.
Engineering Corner
Rhombus gives outside AI agents a map of the cameras before they answer anything
A July 2026 post by Rhombus's Jeremy Gulley describes a command-line tool that exports a live snapshot of every site and device, and a Claude plugin that loads it before each query. The premise is that an agent that does not know where the cameras are cannot be trusted with much.
Customer Speak
How a city of 13,000 cut a two-hour footage search to 30 seconds
Cambridge, Maryland, could not get replacement parts for its old camera system. It kept its cameras, changed the software, and says it saved $10,000 and cut two-hour searches to half a minute.
Manufacturing
"I don't care about your security system," says your CFO
Tell finance a new system reduces incidents and watch their eyes glaze. Show them the black holes in the balance sheet and they sit up. Parker Miller on selling video AI internally.
Agentic VMS
$5M of cameras in the garbage
Planned obsolescence is tolerable on a phone. On a $5 million security system it is absurd. Rob Frechette on why the money belongs in the intelligence layer.
Customer Speak
The CEO who starts and ends his day on the camera dashboard
Ohi runs five warehouses for two-hour delivery. Founder Ben Jones says video is the first system he sets up at each new site.
Customer Speak
A safety director on the shifts an agent now works
One safety director for a million square feet running three shifts. Kevin, director of safety at Unique Industries, on what changed when the cameras started covering the hours he could not.
Customer Speak
Camera health decides churn before accuracy does
Ask an advisor why monitoring customers leave and the answer is a camera that stayed dark for a week. The support queue and one 82-second clip say the same thing.